Shipping policy

Shipping Policy
Processing Time
All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Time
We ship to most European countries. Estimated delivery times are:

• Italy: 2–4 business days

• Spain, France, Germany: 3–6 business days

• Other EU Countries: 4–8 business days

Please note that shipping times may vary slightly depending on your location and courier conditions.

Shipping Fees
Shipping is free on all orders — no minimum purchase required.

Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.

Delays or Issues
If your order is delayed or lost, please contact us at cherfoby88@gmail.com with your order number and details. We’ll assist you as soon as possible.

Wrong Address Disclaimer
Please make sure to enter the correct shipping address. FlufflyPets is not responsible for shipments delivered to the wrong address due to customer error.